If you have trouble with any of the guides here (located in the menu’s up in the top right hand corner of the site), the guides are “known working” and have worked for countless Pine users. So if it’s not working for you, either a step was skipped or there’s possibly something wrong with your computer setup. I would encourage you to re-read the steps, and make sure nothing was skipped. As Apple would say, “You’re holding it wrong.” 🙂
If you still need assistance beyond what the guides on this site, or Official Neptune Customer Support can provide- the next best place to ask for help is on the Facebook Neptune Pine user group: Neptune Pine Chat. There is a large community of Pine power users there, always willing to help.